Terms and Conditions

For general help using this site, please click on the FAQs link at the bottom of any page.

This site is maintained and operated by Threadpepper Ltd, a company incorporated in England with company number 11365727 and whose registered office is at The Mill House, Court Farm Church Lane, Norton, Worcester, WR5 2PS. By accessing or continuing to use the Swagger & Swoon website you hereby agree to the following terms and conditions of use. If you do not agree to these terms and conditions of use then you should not continue to use this website. In all instances the phrase Swagger & Swoon refers equally to Threadpepper Ltd.

Payment
Payment is by credit or debit card online and all orders are processed on a secure server. Payment may also be made by BACS or bank transfer. All prices are in UK Pounds unless you select a different currency, and your card will be charged in UK Pounds regardless of the currency you choose to view prices in. If any customs or other charges are payable, this will be payable by the recipient of the order and Swagger & Swoon shall have no responsibility for any such charges.

Stock Levels
Current stock levels are shown on product detail pages. Although stock levels are updated automatically as products are added and removed, the stock level figure should be taken as an indication of available stock only, and not as a guarantee that item is in stock or fit for sale. In circumstances where it is not possible to despatch an order due to incorrect stock levels, damaged goods or other stock issues, Swagger & Swoon will contact you as soon as reasonably possible to provide alternative options.

All neckwear items except Swatches are made to order and take 4 weeks. Contact us if you need it sooner.


Special Offers / Sales / Free Gift Offers
Prices for products listed as a Special Offer, On Sale or any other reduced price or free gift offers or any other offers are valid as long as stocks last or as long as Swagger & Swoon decides and can be withdrawn at any time without notice. Requests for sale or reduced prices after a sale has finished will not be considered. Free gift offers apply while stocks last. One free gift per customer that places an order containing a product from the specified category. Choice of gift is not available, and offer can be withdrawn at any time without notice. Free Delivery offers apply to UK Standard 2nd Class post only unless otherwise stated.

Payment Discounts / Vouchers
Discount codes and gift vouchers can only be claimed online, and must be entered at time of checkout. Discounts and gift vouchers cannot be applied retrospectively, and cannot be claimed after an order has been submitted online or otherwise. Only one discount or gift voucher can be used per purchase / per customer, and cannot be used with any other discounts or vouchers, including but not limited to quantity discounts. Discount codes and other offers can be withdrawn at any time without notice. Gift vouchers are valid for 6 months from date of purchase unless otherwise stated, and cannot be exchanged for cash. Discounts are only valid for the amount paid; discount codes offering discounts greater than the amount paid will only be valid for the amount paid, and no additional discount will be provided. Please see the Returns and Refunds section for more information.

Delivery

See Delivery & Returns for delivery costs and times.


Formation of a Contract and Non-acceptance of an order
A contract will only be formed when Swagger & Swoon manually confirms your order by email or when your order is dispatched. Receipt of an automatic email when placing your order or paying online does not constitute a contract and cannot be considered binding.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being damaged or unavailable from stock;
Our inability to obtain authorisation for your payment;
Our inability to confirm your order or order details within 48 hours of the order being placed;
Our inability to contact you by phone or email using the information provided in your order;
Our inability to verify your billing or delivery address;
Failure to complete or provide relevant card security information;
Any discrepancies in your order, including but not limited to, different billing and delivery details;
The identification of a pricing or product description error;
You not meeting the eligibility to order criteria set out in the Terms and Conditions;

Cancellations, Returns and Refunds

All orders are made to order and colours and samples need to be confirmed prior to ordering. As these are custom items they are non-refundable. If you choose not to have a sample made before ordering your full order these terms still apply.

If you wish to cancel your order prior to dispatch, a fee will be charged for time and work completed and any other expenses incurred. If the order is already complete then there will be no refund.


Privacy
Swagger & Swoon uses a secure server for processing your order and payment. This uses an extended validation security certificate so you can buy online with confidence. This certificate requires us to pass additional security checks to ensure your card safety which is far above the basic security requirements for ecommerce. We do not store your card details - these are passed securely to your bank in the background when you complete your order and we do not have access to your card number or security code at any time. If during checkout you request to save your credit card for future use, it will be stored as a secure token by our payment gateway, and the token is then passed to your bank for payment so no card numbers are ever revealed. For additional security, you will be asked to enter your 3 digit security code for all saved cards before payment is taken. We are PCI DSS compliant, which means our servers and procedures have passed the strict controls laid out by the credit card providers, and our servers are regularly monitored and tested for security.

Any information entered in this site, for example your name and email address entered in our contact forms or your address during checkout, will be used to contact you and keep in touch with you about your enquiry or about the product or service you have received from us. If you make a purchase you will receive email confirmation of your order and dispatch, and subsequently additional emails that we think may be of interest to you. You can unsubscribe from these or any other mailings at any time by following the instructions in the email you receive from us or by contacting us and requesting removal from the mailing list. You may receive direct mail by post from us and you can request not to receive these by contacting us at any time. In some cases we will use text messages to update you on your order or to communicate with you about an enquiry you have made, and you can opt out of these at any time by following the instructions in the text message or by contacting us. If you have entered any prize draws or competitions we hold we will use your entry information to communicate with you regarding the draw or competition, and subsequently send you further communication by email, post or phone. You can unsubscribe from any of these at any time. In accordance with the Privacy & Electronic Communications Act, we do not send random marketing emails to personal email addresses (spam).

We do not sell or pass on any of your personal data to anyone. Except in the case of a sale of the business or assets of Threadpepper Ltd or its trading companies, your personal details will never be sold or passed on to third parties, unless agreed or requested by you or required by law.

For more information, please see our Privacy Policy.

Cookies
Cookies may be used on this site to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications, used to improve your experience on the site and to provide more relevant advertising on this and other websites. In general, you can browse this site without requiring cookies, however you will need cookies in order to purchase items from the site. For more information about how we use cookies, please see our Cookie Policy.

General
Whilst Swagger & Swoon seeks to provide clear and accurate information on this website and in our newsletter, Swagger & Swoon neither makes nor gives representations or warranties, express or implied, about the website or the newsletter (and any information on it or hypertext links), including as to accuracy, completeness, suitability for purpose, availability, legibility, speed of download or access, or timeliness. Swagger & Swoon shall not be liable for any damages arising directly or indirectly in contract, tort or otherwise, from the use of or inability to use this website or the newsletter (or any hypertext links to or from this website), or any information contained in the website (or any other website to which hypertext links to or from the website may exist), or from any advice or recommendations given on this website or in any other way, or from any action or decision (or omission to act) resulting from use of this website or newsletter or any such information. Swagger & Swoon Ltd shall not be liable, to the extent permitted by law, for any loss or damage including, in particular, any loss of profits, loss of business, loss of investment, loss of opportunity, wasted costs or any indirect or consequential loss. In addition, Swagger & Swoon's products may be listed on other 3rd party sites not owned by Swagger & Swoon, and Swagger & Swoon is not responsible for, and shall not be liable for, any out of date or inaccurate products that may appear on these sites.

Although descriptions and images of products are correct to our knowledge at the time of publication, the products may in some cases vary slightly from those shown on the site. Swagger & Swoon cannot accept any responsibility for variations in shade or colour or other aspects of any images or photograph on the website that you may see on your screen, which may or may not be caused by differences in screen resolutions or other computer related settings. Some images may contain additional items such as shirts, waistcoats, tie or cravat pins, or other accessories which are not included with the product unless specifically stated. If you receive a product that is not what you were expecting, please follow our Returns procedure to obtain an exchange or refund.

Swagger & Swoon does not warrant or offer any assurance that the website is compatible with your computer equipment, software or the network through which you access the website, that the website is free of errors, or that the use of the website will not lead to viruses, Trojan horses, worms or similar destructive software accessing your computer equipment. Swagger & Swoon shall not be liable for any damage which you may suffer as a result of such errors or viruses. You are responsible for ensuring that your computer equipment has appropriate security and virus protection features, for your own protection and to protect Swagger & Swoon's information technology systems and this website. This website may become unavailable in part or in whole at any time, for any period, and without prior notice. Given the inherent insecurity of the internet, the security, authenticity and confidentiality of any information on this website cannot be guaranteed.

Swagger & Swoon may at any time alter these Terms or the content of this website and you agree to be bound by any future changes to these Terms.

If you have any questions, please contact us.

Swagger & Swoon c/o Threadpepper Ltd
Registered Address: The Mill House, Court Farm Church Lane, Norton, Worcester, WR5 2PS
Contact Address: Nicholas House, HeathPark, Main Road, Cropthorne, Worcs, WR10 3NE
Registered in England No: 11365727
VAT No: 340628809
Data Protection Reg: ZA559696

Swagger & Swoon®, Swagger And Swoon®, and the Swagger & Swoon® logo are Registered Trademarks.

  • Step 1 - Order swatches

    The first thing to do is have a look through all the colours you can choose from. There are over 300 available, so once you're there, filter by the colour you want and order fabric swatches to compare them to your company colours.

  • Step 2 - Order a sample

    Once you've found the colour you want, you can order a sample of the items you want to order. This usually takes a week to make and will be the exact same as the final finished item. If the sample isn't right you can return it for a refund.

  • Step 3 - Place full order

    Once you've confirmed the colour and the sample are correct, then you can place your full order for everything you need. You can do this online, or just email us as we'll set it up for you. Orders will take around 2-3 weeks to complete.