Help & FAQs
Information and frequently asked questions
What do you do?
We help you match mens ties and bow ties and ladies scarves and bow ties to whatever colour scheme you need. This is often to match your company logo or colours for staff uniforms or events. Basically if you need ties or scarves in a particular colour, we're the people that do that!
What products can you do?
Our primary focus is neckwear: ties, bow ties, cravats, and scarves, but we can also do waistcoats. If there's something specific you need, just ask and we'll see what we can do.
Can I get a sample first?
Yes, you can order a sample online just by purchasing one of whatever products you're interested in. We'll make the sample for you and send it out within a week.
Can you do clip-on ties?
Yes, we can do clip-on ties, please see our Products for more information.
What if you don't have my colour?
We have over 300 colours available so it's not often we can't match something. If however you can't find what you're looking for, you can send us a business card or something else with the colour and we'll have a look for a match for you.
Do you do Pantone colours?
Our colours don't generally work to Pantones, so we don't have a Pantone colour codes, but if you order swatches of the fabric you'll be able to match what you need.
Can you print or embroider our logo?
No, we don't do embroidery or printing.
How does the process work?
Your starting point is to choose swatches from our huge range of colours so we can send those to you and you can see which one is the best match for you. Once you've done that, you order a sample of whatever items you need, and when you've confirmed they're ok, we can get the rest of your order sorted.
How long does this take?
Swatches are usually sent out immediately, so you'll have them within 2-3 days.Samples take around a week, and the full order can take around 2-3 weeks.
What if I need it sooner?
If you need your full order sooner than 2-3 weeks, get in touch and we'll see what we can do for you.
Can I send you a swatch so you can find matches for me?
Absolutely, you can send us a swatch of fabric or anything with the colour you want to match and we'll find the best option for you.
Can you make items from my own fabric?
Yes, in some cases we can make items out of your own fabric. We'd need a sample of it first just to make sure as not all fabrics are suitable.
Do you do any patterned designs or are they all plain?
The majority of what we do is plain, but in some cases we may be able to arrange patterned designs. Best is to ask us and we can have a look for you.
Where are your products made?
All our products are made in the UK. We make everything in house at our workshop in the Cotswolds.
How much does it cost?
Swatches are 30p each and you get free delivery as well. Sample items are charged at the regular price for a single item. Bulk discounts are available on larger orders. All prices exclude VAT. For the full pricing and product info please see the Products section.
How and when do I pay?
Payment is required prior to us starting your order as everything is made to order. The quickest and easiest way to pay for your order is online by card or Paypal. We can also accept BACS and bank transfers, just ask us for the details.
Can I get a pro forma invoice?
Yes, if you need a pro forma invoice or similar we can do that for you. This usually involves us setting up a draft order for you and emailing you an invoice.
What is your returns policy?
All orders are made to order and colours and samples need to be confirmed prior to ordering. As these are custom items they are non-refundable. If you wish to cancel your order prior to dispatch, a fee will be charged for time and work completed. If the order is already complete then there will be no refund.
Step 1 - Order swatches
The first thing to do is have a look through all the colours you can choose from. There are over 300 available, so once you're there, filter by the colour you want and order fabric swatches to compare them to your company colours.
Step 2 - Order a sample
Once you've found the colour you want, you can order a sample of the items you want to order. This usually takes a week to make and will be the exact same as the final finished item. If the sample isn't right you can return it for a refund.
Step 3 - Place full order
Once you've confirmed the colour and the sample are correct, then you can place your full order for everything you need. You can do this online, or just email us as we'll set it up for you. Orders will take around 2-3 weeks to complete.