Delivery & Returns

Delivery & Returns - Quick summary:

All neckwear items except Swatches are made to order and take around 4 weeks. Swatches are sent within 1-2 days and arrive according to the delivery schedules below. Contact us if you need your items sooner.

  • Swatch orders placed by 4pm Monday to Friday are usually dispatched the same day.
  • Standard Delivery to the UK for Swatches only is free by 2nd class post and usually arrives in 3-4 working days after dispatch. Faster options are available at checkout.
  • All other items are delivered from £3.95.
  • We do not currently ship outside the UK.

Returns:

All orders are made to order and colours and samples need to be confirmed prior to ordering. As these are custom items they are non-refundable. If you choose not to have a sample made before ordering your full order these terms still apply.

If you wish to cancel your order prior to dispatch, a fee will be charged for time and work completed. If the order is already complete then there will be no refund.

Delivery Details:

Swatches Only: UK Free Standard Delivery (3-4 working days): Most swatch orders placed before 4pm Monday-Friday are despatched the same day by Royal Mail 2nd Class post and usually arrive within 3-4 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day. 

Swatches Only: UK Standard Delivery (3-4 working days): 2nd Class delivery in the UK is £1.95Most orders placed before 4pm Monday-Friday are despatched the same day by Royal Mail 2nd Class post and usually arrive within 3-4 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day.

Swatches Only: UK 1st Class (1-2 working days): 1st Class delivery in the UK is £2.95. Most orders placed before 4pm Monday-Friday are despatched the same day by Royal Mail 1st Class post and usually arrive within 1-2 working days (Mon-Fri) from despatch (subject to Royal Mail). Orders placed on weekends and Bank Holidays are despatched the next working day. 1st Class delivery charges are non-refundable.

Swatches Only: UK Next Day Delivery (Next Working Day by 1pm)  If you require a next day delivery (available Mon-Fri only, excluding Bank Holidays), this is available for only £7.95 (for 1pm delivery) by selecting the Next Day Delivery option during checkout. Next Day orders are sent by Royal Mail and delivery charges are non-refundable. Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for delivery on a weekday is for UK orders only, and available for orders placed by 4pm Monday to Thursday. Orders placed after 4pm will be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days, and will be sent by Royal Mail.  

All other items (excluding swatches) UK: Delivery starts at £3.95 and orders are usually delivered within 2-3 days of dispatch by 1st class or tracked delivery.

International Shipping: We do not currently offer our colour matching service outside the UK.

  • Step 1 - Order swatches

    The first thing to do is have a look through all the colours you can choose from. There are over 300 available, so once you're there, filter by the colour you want and order fabric swatches to compare them to your company colours.

  • Step 2 - Order a sample

    Once you've found the colour you want, you can order a sample of the items you want to order. This usually takes a week to make and will be the exact same as the final finished item. If the sample isn't right you can return it for a refund.

  • Step 3 - Place full order

    Once you've confirmed the colour and the sample are correct, then you can place your full order for everything you need. You can do this online, or just email us as we'll set it up for you. Orders will take around 2-3 weeks to complete.